App - Alleged Food Complaints
The Safety Cloud 2 app is a really useful way to gather the relevant info from a customer and submit the first version of the complaint to the Safety Cloud so that managers can then edit further and update on the website adding all relevant details so that the complaint can be investigated thoroughly using the web browser Updating a Alleged Food Complaint Form.
If you have access to the Alleged food complaints process on Safety Cloud 2 web browser you will also have access to logging the alleged food complaints via the Safety Cloud 2 app. From your main reporting dashboard click on Alleged Food Complaints
You will then be able to review open actions on all Alleged Food Complaints records. To manage these actions please review App - Managing Actions
When creating a new record if accessing from a single site not grouped sites the accident form will load If you are accessing the form from a grouped site you must select the site you are logging the form against. You must fill out all fields marked with *
You are able to attach any supporting files on the app while creating the record. Alternatively you can add these via the web browser once the record has been marked as completed.
You can save the form which will leave it in your pending submissions which are forms in draft status whereby you can go back and edit before uploading to the main system. This will not upload the record to the web browser. If a form is not marked as complete it will sit in your (draft) In progress submissions which is located on the Alleged Food Complaints module until you update it and mark as complete and save. If you are in offline mode it will sit in your draft submissions until you return online.
To submit an (in progress) draft accident form you must open the form and select mark as complete at the bottom then save. This will start the sync process if you are online.
If you have not filled out the required fields when marking as complete you will see the black bar error at the bottom of the screen.
Once you have finished the form entirely and attached relevant photos or information via the attach file option you can upload the information into the web browser system MARK AS COMPLETE and SAVE the relevant email notifications will be sent out automatically. Which will take the form out of edit mode ready for upload to the web. You can continue to edit and update the accident form on the Safety Cloud 2 web application if you have access.
